Maine Family@Home Agreement & Disclosure
Disclosures
We
are Maine Family Federal Credit Union, referred to as “we”, located at 555
Sabattus Street,
Lewiston,
Maine 04240 and 831 Minot Avenue, Auburn, Maine 04210 and our phone number is 207-783-2071. “You” refers to the member owner(s) of a
savings account who has requested Maine Family@Home in connection with that
account and any sub-account. You agree to the rules and regulations affecting
the use of the personal identification number and Maine Family@Home service
provided by us for your convenience.
Personal Identification Number – The
personal identification number will be your “remote banking signature,” and you
are responsible for maintaining its confidentiality. The personal
identification number should be memorized and not written, in order to prevent
unauthorized use and so you may report its loss or theft accurately.
You
are authorized to withdraw funds from your account(s) with the use of
your personal identification number.
Joint Accounts – The Maine Family@Home personal
identification number is issued only to the first member named on a savings
account and offers access to other accounts owned by that member. If you
disclose your personal identification number to any joint account holder of
your account, the joint account holder will have access to all accounts at the
Credit Union owned by you, either individually or jointly.
Family FCU On-Line Transactions – Tell
us at ONCE if you believe your PERSONAL IDENTIFICATION NUMBER has been LOST or
STOLEN. Telephoning is the best way of keeping your
possible losses down. You could lose all the money in your account plus your
maximum overdraft line of credit, if applicable. If you tell us within two (2)
business days, you
can lose no more than FIFTY DOLLARS ($50.00) if someone used your
personal identification
number without permission. If you do NOT
tell us within two (2) business days after you learn of the loss or theft of
your personal identification number and we can prove that we could have stopped
someone from using your personal identification number without your permission
if you had told us, you could lose as much as FIVE HUNDRED DOLLARS ($500.00).
Also,
if your statement shows transfers that you did not make, tell us at once. If
you do not
tell us within sixty (60) days after the statement was mailed to you,
you may not get back any
money you lost if we can prove that we could have stopped someone from
taking the money
if you had told us in time. If a good reason (such as long trip or
hospital stay) kept you from telling us, we will extend the time periods. We
are liable only for losses in excess of the
limits stated.
Notification Procedure – If
you believe that your personal identification number has been
LOST
or STOLEN, or that someone has transferred or may transfer money from your
account without permission, call us at the
number shown at the beginning of this Agreement, or write us at the address
given at the beginning of this Agreement.
Types of Transactions Available – You
may use your personal identification number with the Maine Family@Home service
to obtain account information related to any of your savings and loan accounts
regarding current balances and account history; savings dividend rates; YTD
and prior year dividends earned and interest paid on each account,
and Certificate Maturity
date(s). You may also
make transfers to other savings or checking accounts of yours or such
accounts you
authorize, make loan payments from any savings or checking account to any loan
account, and request stop payments on checks drawn on your account(s).
Transfers
–
You
may make transfers to your accounts or other accounts you authorize as often as
you like except for those accounts with transfer limitations as disclosed on
the rate and fee schedule you received when you opened the account and any
amendments to that schedule. You may transfer up to the balance in your account
at the time of the transfer, except as limited under other agreements. We
reserve the right to refuse any transaction that would draw upon insufficient
funds or lower an account below a required balance. Maine Family@Home transactions may be made at
anytime, seven (7) days a week, unless the service is unavailable due to
computer backup procedures or maintenance.
Fees
and Charges
– Transactions
involving your account(s) via Maine Family@Home are considered the same as any
other transaction in regard to service charges, overdrafts, and other fees,
terms and conditions as set forth in your account agreement(s).
Conditions
Under Which We Will Disclose Information
To
A Third Party
– You
agree that we may, and you hereby authorize us to, disclose information to
third parties about your account(s) or the transfers you make (1) where it is
necessary for completing transfers; (2) in order to verify the existence and
condition of your account for a third party, such as a credit bureau or
merchant; (3) in order to comply with government agency or court orders as
permitted by law; or (4) if you give us your written permission.
You will
receive a monthly statement of your account activity unless no electronic
transfers
were made to or
from your account(s) during the month, in which case you will receive a
statement at least
quarterly.
Error
Resolution
– Telephone
or write us at the number and address shown at the beginning of
this Agreement, as
soon as you can, if you think your statement is wrong, or if you need more
information about a
transfer listed on the statement. We must hear from you no later than
sixty (60) days
after we send you the first statement on which the problem or error appeared.
Provide the
following information:
1.) Your name
and account number.
2.) Describe
the error or the transfer you are unsure about, and a clear explanation of why
you believe it is
an error, or why you need more information.
3.) The dollar
amount of the suspected error.
If you tell us
orally, we may require that you send your complaint or question in writing
within ten (10)
business days. We will tell you the results of our investigation within ten
(10)
days after we hear
from you and will correct any error promptly. If we need more time, however,
we may take up
to forty-five (45) days to investigate your complaint or question.
If we decide
to do this, we will recredit your account within ten (10) business days for the
amount you think is
in error, so you will have the use of the money during the time it takes to
complete our
investigation. If we ask you to put your complaint or question in writing and
do
not receive it
within ten (10) business days, we may not recredit your account. If we decide
that there was no error, we will send you a written explanation within three
(3) business days after we finish our investigation. You may ask for copies of
the documents that we used in your investigation.
Cancellation –
We
may cancel your Maine Family FCU On-Line privileges at any time
without notice or
cause. You may cancel this Agreement at any time by providing us with
written notice that
you wish to cancel. Cancellation will be effective as of the date we
receive the notice.
Any cancellation or termination will not affect any of your existing liability
to us.
Liability –
If
we do not complete a transfer to or from your account on time or in the correct
amount according to
our agreement with you, we will be liable for your losses or damages.
However, there
are some exceptions. We will not be liable, for instance: If, through no fault
of ours, you do not have enough money in your account to make the transfer. If
the Maine Family FCU On-Line System was not working properly and you knew it
was not working properly when you started the transfer. If
circumstances beyond our control, (such as fire or flood) prevent the transfer,
despite reasonable precautions that we have taken.
Modification –
This
Agreement may be amended by us without prior notice to you when such
an amendment is
immediately necessary to maintain or restore the security of the system or
a member’s
account(s). We will notify you in writing thirty (30) days or as otherwise
required
by law prior to
the effective date of any other change in any term or condition of this Agreement.
Keep the above information for your records.