Terms & Conditions
Use & Access Agreement and Electronic Funds Transfer Agreement
Addendum for Planites Credit Union - Planites Online.
The terms of this
agreement apply to Planites Credit Union's Planites Online Banking and Bill
Payment products, unless specifically stated otherwise. Planites Online and Bill
Payment are designed in accordance with the Electronic Funds Transfer Agreement.
A. Governing Law
Accessing Your Planites Credit Union Accounts through Planites Online
C. Electronic Mail (E-mail)
3. Planites Online Terms and Conditions
A. Your PIN
(Personal Identification Number)
B. Payment Account
C. Our Liability
Hours of Accessibility
E. Additional Terms and Conditions
A. Changes to Charges, Fees or Other Terms
B. Disclosure of
C. Errors or Questions
D. Liability for Failure to
E. Other General Terms
5. Protecting Your
A. Preventing Misuse of Your Account
B. Protecting Personal
C. Unauthorized Transactions in Your Accounts
Payment Terms and Conditions
This Use and Access
Agreement (“Agreement”) for accessing your Planites Credit Union (PCU) accounts
via Planites Online explains the terms and conditions governing the following PC
Banking services: account access, account transactions, bill payment and other
financial services offered through Planites Online. You agree to abide by the
terms and conditions of this Agreement. The terms “we”, “us”, “our”, “PCU”, and
“Credit Union” refer to Planites Credit Union. “You” and “Your” refers to each
signer on an account. The term “business days” means Monday through Friday 9:00
a.m. through 3:00 p.m.EST, excluding Saturday, Sunday and Credit Union holidays.
Planites Online can be used to access certain PCU accounts. The applicable
account disclosure statement “Membership and Account Agreement” also governs
each of your accounts at PCU.
A. Governing Law. This agreement will be
governed by the Bylaws of the Credit Union, federal laws and regulations, the
laws and regulations of the State of Illinois and local clearinghouse rules, as
amended from time to time. Any disputes regarding this Agreement shall be
subject to the jurisdiction and venue of the State of Illinois.
Enforcement. In the event either party brings a legal action to enforce the
Agreement or collect any overdrawn funds on accounts accessed under this
Agreement, the prevailing party shall be entitled, subject to applicable law, to
payment by the other party of its reasonable attorney’s fees and costs,
including fees on any appeal, bankruptcy proceedings, and any post-judgement
collection actions, if applicable. If there is a lawsuit you agree that it may
be filed and heard in the county and state in which the Credit Union is located,
if allowed by applicable law.
2. Accessing Your PCU Accounts through
A. Requirements. To access your accounts through Planites
Online, you must have an eligible PCU account (listed below) and a PC Banking
PIN. At the present time you may use Planites Online to:
between your share and share draft accounts.
Obtain information from your
share and share draft accounts, as well as loans, and IRA’s.
payments from your share and share draft accounts.
Determine if a particular
item has cleared.
Obtain tax information on interest earned on share and
share draft accounts or interest paid on loan accounts.
Verify the last date
and amount of all your deposits.
Open additional share accounts or apply for
B. Fees. There are no monthly or transaction fees for
accessing your account(s) through Planites Online. However, there is a monthly
fee assessed for using Bill Payment. There are certain charges or fees
associated with Bill Payment. From time to time, the charges or fees may be
changed. We will notify you of any changes as required by applicable law. To
review the current bill payment fee, please refer to PCU’s Fee Schedule. Please
note you may be assessed fees or charges by your on-line service
C. Electronic Mail (E-mail). Sending E-mail through Planites
Online is a way to communicate with the Credit Union. PCU has provided E-mail in
order to ask questions about your account(s) or give comments on your Planites
Online service. You cannot use E-mail to initiate transactions on your
account(s). For credit union transactions, please use the appropriate functions
within Planites Online or contact the Member Services Department of the Credit
D. New Services. PCU may, from time to time, introduce new
services. We shall update this Agreement to notify you of the existence of these
new services. By using these services when they become available, you agree to
be bound by the term, conditions and rules contained in this
3. Planites Online Terms and Conditions
The first time
you access your PCU accounts through Planites Online confirms your agreement to
be bound by all the terms and conditions of this Agreement and acknowledges your
receipt and understanding of this disclosure.
A. Your PIN (Personal
Identification Number). Your PIN will give you access to your PCU accounts
through Planites Online. This PIN can be changed by contacting PCU’s Member
Services Department. We recommend that you change your PIN regularly. PCU is
entitled to act on instructions received under your PIN. For security purposes,
it is recommended that you memorize your PIN and do not write it down. You are
responsible for keeping your PIN and account data confidential.
**IMPORTANT NOTE** Some Internet Browsers allow users to save Password
and Log-in information at sign-on. For confidentiality and security reasons, PCU
recommends that you DO NOT select to save this information. Keying in this
information for Planites Online sessions will help maintain the security of your
financial accounts and information from unauthorized users.
Account. Although there are no fees for accessing your accounts via Planites
Online, you may be asked to designate a payment account for selected services
such as Bill Payment. You agree to pay promptly all fees and charges for
services provided under this Agreement, and authorize PCU to charge the share
draft account that you have designated as the bill payment account or any other
account for the fees. If you close your account, which acts as the payment
account, you must notify PCU and designate another payment account. If you close
your share draft account, then Bill Payment access will be cancelled. Your
Planites Online access may be cancelled at any time without prior notice due to
insufficient funds in one of your accounts. After cancellation, once sufficient
funds are available in your accounts to cover any fees and other pending
transfers or debits, PCU upon evaluation, may elect to reinstate Planites
Online. In order to reinstate your services, you must call PCU at (312)
653-6371. If you do not schedule or process a payment in your PCU Bill Payment
account via Planites Online for any three (3) month period, PCU reserves the
right to discontinue your Bill Payment service. Please note that your bill
payment information will be lost if your service is discontinued. If you do not
access your PCU accounts via Planites Online for any three (3) month period, PCU
reserves the right to discontinue your service. You agree to be responsible for
any telephone charges that you incur by accessing your PCU accounts through
Planites Online. If you wish to cancel Planites Online, please contact PCU
Member Services department at (312) 653-6371 or send cancellation instructions
in writing to Planites Credit Union, 300 E. Randolph St, 14th floor, Chicago, IL
60601 Attn: Member Services Department.
C. Our Liability. Except as
specifically provided in this Agreement or where the law requires a different
standard, you agree that neither the service providers nor we shall be
responsible for any loss, property damage or bodily injury. Whether caused by
the equipment, software, PCU, by Internet browser providers, by online service
providers or by an agent or subcontractor of any of the foregoing. Nor shall we
or the service providers be responsible for any direct, indirect, special or
consequential, economic or other damages arising in any way out of the
installation, use or maintenance of the equipment, software, Planites Online,
Bill Payment or Internet browser or access software. We make no warranties,
express or implied, regarding the equipment, online software and/or service,
including without limitation, any warranties of merchantability or of fitness
for a particular purpose.
D. Hours of Accessibility. You can access your
PCU accounts through Planites Online seven days a week, 24 hours a day. However,
at certain times, some or all of Planites Online may not be available due to
system maintenance. During these times, you may use PCU’s ARU (MARS), a PCU or
network ATM or PCU's main office to conduct your transactions. A transfer
initiated through Planites Online is posted to your account the same day. Our
business days are Monday through Friday 8:30a.m. – 4:00p.m.CST, except for
credit union holidays. “Credit Union Holidays “ shall mean all holidays observed
E. Additional Terms and Conditions.
Balance and Transaction History – You can obtain account balance and transaction
history on all eligible accounts that are available in Planites Credit Union.
See Section 2 for accounts accessible by Planites Online.
Funds – The number of transfers from a share account is limited as described in
the applicable Account Disclosures. If a hold has been placed on deposits made
to an account from which you wish to transfer funds, you cannot transfer the
portion of the funds held until the hold expires.
A. Changes to Charges, Fees or Other Terms. We reserve the right to
change the charges, fees or other terms described in this Agreement. When
changes are made to any fees, charges, or other material terms we will update
this Agreement, and either send a notice to you at the address shown on our
records, display a notification banner on NetBranch or send you an electronic
mail message (E-mail). By accepting these terms and conditions, you agree to
receive these notices by E-mail. The notice will be posted, or sent at least
twenty-one (21) days in advance of the effective date of any additional fees for
internet transactions, or of any stricter limits on the type, amount, or
frequency of transactions, or any increase in your responsibility for
unauthorized transactions, unless an immediate change is necessary to maintain
the security of the system. If such a change is made, and it can be disclosed
without jeopardizing the security of the system, we will provide you with
electronic or written notice within (21) days after the change. We reserve the
option, in our business judgement, to waive, reduce or reverse charges or fees
in individual situations. Changes to fees applicable to specific accounts are
governed by the applicable Account Disclosures.
B. Disclosure of Account
Information. You authorize PCU to disclose to third parties, agents, and
affiliates, such as independent auditors, consultants or attorneys, information
that you have provided or that we have obtained about your accounts and the
transfers you make:
To comply with government agency or court orders or
To verify the existence and condition of your account for third
party, such as credit bureau or merchant; or
Where it is necessary for
completing transfers; or
To provide services relating to your account or to
offer other products and services; or
If you give us your permission.
C. Errors or Questions. In case of errors or questions involving
accounts accessed through Planites Online, you should do one of the
Send E-mail to PCU Member Services after signing on with your
PIN to a secure session.
Call PCU at (312) 653-6371.
Write to Planites
CU, 300 E. Randolph St., 14th Floor, Chicago, IL 60601, Attn: Member Service
Department, as soon as you identify any errors or discrepancies in your
statement or transaction record, or if you need more information about a
transaction listed on the statement or transaction record.
We must hear from
you no later than sixty (60) days after we have sent the first paper or
electronic statement on which the problem or error appeared. If you notify us
verbally, we may require that you send us your complaint or question in writing
within ten (10) business days. Twenty (20) business days for Point of Sale
transactions and transactions which occur outside the U.S. and its territories.
When you tell us about the problem, please:
Tell us your name and account
Describe the error or the transaction you are unsure about, and
explain as clearly as you can why you believe there is an error or why you need
Tell us the dollar amount of any suspected error.
If we ask you to put your complaint or question in writing and we do not
receive it within 10 business days (20 business days for POS transactions and
transactions which occur outside the U.S. and its territories), we may not be
able to re-credit your account. We will tell you the results of our
investigation within 10 business days (20 business days if the error involves an
electronic fund transfer to or from an account within 30 days after the first
deposit to the account was made) after we hear from you and will correct any
error promptly. If we need more time, however, we may take up to 45 calendar
days (90 days for POS transactions and transactions which occur outside the U.S.
and its territories or for a transfer that occurred within 30 days after the
first deposit to the account) to investigate your complaint or question. If we
decide to do this, we will provisionally re-credit your account within 10
business days for the amount you think is in error so that you will have the use
of the money during the time it takes us to complete your investigation. If we
decide there was no error, we will send you a written explanation within three
(3) business days after we finish our investigation. You may ask for copies of
the documents that we used in our investigation.
5. Protecting Your
A. Preventing Misuse of Your Account. Preventing misuse of your
account is extremely important in the prevention of any wrongful use of your
account. You must promptly examine your statement upon receipt. If you find that
your records and ours disagree, you must immediately call PCU at (312) 653-6371.
B. Protecting Personal Information. In addition to protecting your
account information, you should take precautions to protect your personal
identification information, such as your driver’s license number, Social
Security number etc. This information by itself or together with information on
your account may allow unauthorized access to your account(s). It is your
responsibility to protect personal information with the same level of care that
you protect your account information. Taking Care of Your Pin – The PIN that is
used to gain access to Planites Online should be kept confidential. For your
protection we recommend that you change your PIN regularly. We recommend that
you memorize this PIN and do not write it down. You are responsible for keeping
your PIN, account numbers and other account data confidential.
Unauthorized Transactions in Your PCU Accounts. Notify us at once if you believe
another person has improperly obtained your PIN. Also notify us if someone has
transferred or may transfer money from your account without your permission, or
if you suspect any fraudulent activity on your account. Only reveal your account
number to a legitimate entity for a purpose you authorize (such as your
insurance company for automatic payments). To notify us, call PCU at (312)
653-6371 or write to Planites CU, 300 E. Randolph St., Chicago, IL 60601, Attn:
Member Services Department.
If your PIN has been compromised and you tell
us within two (2) business days after you learn of the loss or theft, you can
lose no more than $50 if someone used your PIN without your permission to access
a PCU deposit account. If you do not tell us within two (2) business days after
you learn of the loss or theft, and we could have stopped someone from taking
money without your permission had you told us, you could lose as much as $500.
Also, if your statement shows withdrawals, transfers or purchases that you did
not make or authorize, please notify us at once. If you do NOT notify us within
sixty (60) days after the paper online statement was sent to you, and we could
have stopped someone from taking money if you had told us in time, you may not
get back any money lost after sixty (60) days. If a good reason (such as
hospital stay) kept you from telling us, we will extend the time
6. Bill Payment Terms and Conditions
obtaining account and loan information, you can use PCU’s Bill Payment Service
to pay your bills to anyone in the continental U.S. There is a small per member
account charge for PCU’s Planites Online Bill Payment Service. For a current
listing of the bill payment fee, please refer to PCU’s Fee Schedule.
elect to use PCU’s Planites Online Bill Payment Service, I understand that
unless I terminate that Bill Payment Service, there is a monthly charge per
member account. I understand that if funds are not available in my account, at
the time I schedule payment(s), that payment(s) will not be processed. I
understand that additional fees, may be applied to my account which may include,
but are not limited to, insufficient funds, stop payment, and check copies*. By
using Planites Online Bill Payment Service, I authorize PCU to deduct any
appropriate fees from my share draft account. If there are insufficient funds in
my account to pay these fees and/or charges when they are due, I authorize PCU
to deduct these fees and/or charges from any other account that I hold at PCU. I
understand that all fees are subject to change following notice to me. I
understand and accept liability for all transactions made by me, by joint
owners, or by anyone else to whom I give my account number, PIN and/or Password.
I further understand that withdrawals and transfers may affect the dividend and
interest earned on my account(s).
When using PCU Planites Online Bill Payment
Service, I authorize PCU to post payment transactions generated to those
account(s) indicated from available funds in my account. I authorize payments to
be debited from my checking account on the processing date. I understand funds
for payment must be available in my account at the end of the business day prior
to the processing date. I understand payments are sent to the payee on the
processing date. I understand if the processing date is Saturday, Sunday, or on
a Holiday, the payment is sent on the next business day. I understand the
posting times are subject to change at any time. I also understand I am in full
control of my account and if at any time I decide to discontinue this service, I
agree to provide written notice to PCU to terminate this service.
that payments will only be made to those payees for whom I have furnished PCU
with the names, addresses, and account numbers.
I agree when PCU
receives payment instruction(s) through PCU Planites Online Bill Payment
Service, the third party vendor that has been contracted to make payments on my
behalf, will remit funds to the payee on my behalf from the available funds in
my account to arrive as close to the business day designated by me as reasonably
possible. While it is anticipated that most transactions may be completed on the
designated day, it is understood that due to circumstances beyond PCU’s control,
payments may take up to 5 business days (excluding holidays) by check or 2
business days (excluding holidays) by electronic transfer (ACH) to reach the
vendor. For this reason, it is recommended that all transactions be scheduled to
be paid at least 10 business days before the actual due date, not the late date.
PCU is not liable for failure of payments to reach their destination, or any
service fees, penalties, or late charges levied against me for any reasons,
which includes but is not limited to: (i) my failure to provide PCU with the
complete and correct payee/merchant name, address or account number information;
or (ii) my failure to schedule the payment at least 10 business days prior to
the date my payment is due; or (iii) the payee/merchant mishandles or delays the
payment; or (iv) my account does not have sufficient funds to complete the
transaction; or (v) PCU Planites Online Bill Payment Service processing center
is not functioning properly or not available due to system maintenance and I
knew or had been advised by PCU about the malfunction before I completed the
transaction; or (vi) there were circumstances beyond PCU’s control (such as, but
not limited to, fire, flood, act of God, civil disobedience) which prevents the
transaction, despite reasonable precautions PCU has taken to avoid such
circumstances; or (vii) if my computer, modem, telephone or related equipment
was not functioning properly.
*PCU's Bill Payment Service fees as of
March 1, 2006 are subject to change. For a list of current fees, please refer to
PCUs Fee Schedule.
My use of PCU’s Planites Online Bill Payment Service
signifies that I have read and accepted the terms and conditions of this